WebChat Support

WebChat / WebChat Support

Support

Fast help. Direct line.

Guides, solutions for installation and direct ways to contact the team. For technical questions, setup and all other matters.

Open a ticketReport a problem, and the team takes care of it.Go to the ticketing systemSupport appointmentSolve it together on screen.Book an appointmentTutorialsHelp videos on the WebChat YouTube channel.Watch videosContactGeneral questions and personal support.Get in touch

Setup

Ready in three steps

Step 1

Add WebChat in Teams

Add WebChat to a team directly in Microsoft Teams and choose the channel.

Add bot

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Step 2

Embed the script on the website

Place a short script on the website, and WebChat is active.

Go to installation

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Step 3

Connect further channels

WhatsApp, Instagram and other channels land in the same Teams channel.

Connect WhatsApp

GOOD TO KNOW

Ready for the highest security standards

Some companies secure their tenant with additional approvals. With these guides, your IT administration can set up WebChat in a few steps.

Teams admin

Allow third-party app

If “Request approval” appears, IT administration must approve the app in the Teams Admin Center.

Adjust permissionSecurity

Set up SSO URL

If a heightened security level is active in the tenant, WebChat is enabled with SSO via webchat.inwebco.com.

Set up SSO URL

Would you like personal support? Our team is here for you.

Book a support appointment

Questions

Frequently asked questions

Can WhatsApp be used with WebChat?
Yes. WhatsApp messages land directly in the Teams channel. All the information on this is at WhatsApp for Microsoft Teams.
How does WebChat get onto the website?
A script is placed on the website, after which WebChat is ready to use. The step-by-step guide is at WebChat installation.
How is the chat connected to Microsoft Teams?
Directly in Microsoft Teams: add the WebChat bot to a team and get started. Add WebChat bot.
What should I do if “Request approval” appears?
The app must be approved by IT administration. The guide for this is at Third-party app.

A problem? Our team takes care of it.

In the ticketing system, every request is recorded and tracked until it is resolved.

Go to the ticketing systemBook a support appointment
Youtube channel

WebChat Youtube channel

Help content & tutorials